What If I Need to Cancel My Appointment?

A minimum of 24 hours’ notice is required to reschedule or cancel an appointment.  When possible, I appreciate more than 24-hour notice, so I have adequate time to offer the session to another client. If less than a 24-hour notice is given or you are a no-call/no-show, I charge 100% of your normal session rate. 

Emergencies: Fees are waived in emergencies (death in the family, car breakdown, accident, hospitalization, serious injury, contagious illness, or extreme weather). Childcare conflicts, work changes, or scheduling errors are not
considered an emergency. Telehealth may be used in lieu of cancellation when appropriate.

Keep in mind, a phone/video session is always an option in lieu of canceling altogether.

No-Show Policy

I understand life is busy and it's easy to forget, therefore, I provide automated email reminders several days in advance and a day of text reminder with a goal to prevent a no-show from happening.

Active Clients: The full session amount will be charged for any no-call/no-shows or cancelling after the start of your session.

New Clients: In the event a new client is a no-call/no-show to their initial intake appointment, I reserve the right to not move forward in counseling with them.  

Withdrawal from Counseling Policies

Withdrawal By Client: Clients may discontinue counseling at any time. A final session is encouraged for closure or written notification by email is appreciated.

Withdrawal by Counselor: I may refer out or terminate services if: 1) A higher level of care is required. 2) Counseling is not clinically beneficial. 3) A client’s issues create a professional dilemma or personal distress that impacts my ability to provide effective and objective care. 4) Needs fall outside of my areas of focus or expertise. 5) Unsafe or inappropriate behavior occurs. 6) A new client cancels last minute or is a no-show to the initial intake appointment. 7) Repeated cancellations or no-shows occur.